Rerouted Emails Remain Stuck In The IEM_RT_PREPROC_EMAILS Table And Do Not Reach The Email Center Queues
(Doc ID 1445432.1)
Last updated on MARCH 08, 2019
Applies to:
Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Certain Emails are NOT visible in Email Center to either the Supervisor by means of the queue, or in the Agents Inbox
Emails are remaining in the IEM_RT_PREPROC_EMAILS table.
The Emails remaining in the IEM_RT_PREPROC_EMAILS table were noted as being Email Reroutes.
Expected Behaviour
Expect all emails to be visible in Email Center to either the Supervisor by means of the queue, or in the Agents Inbox. ie: All emails are progressed to the underlying IEM_RT_PROC_EMAILS table.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |