Contact Center Contracts Tab Search by Account Number Not Returning Contracts (Doc ID 1445572.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The Contract Tab in the Contact Center form is not returning the expected contract when searching using the account number only.


Cause

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