My Oracle Support Banner

Contact Center Contracts Tab Search by Account Number Not Returning Contracts (Doc ID 1445572.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The Contract Tab in the Contact Center form is not returning the expected contract when searching using the account number only.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.