12.1.3 IEX Dunning: Invoice Copies Not Created With The Staged Dunning Letter

(Doc ID 1446771.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3, Invoice Copies are not included with the dunning letter output file. 

The following required settings have been verified.
1. The dunning plan is type Staged Dunning
2. Dunning Plan has 'Invoice Copies' checked
3. IEX: Invoice Fulfillment Template is set to 'Invoice Letter'

When running dunning, only the dunning letters are included.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms