Workflow Mailer Stops Frequently and log file shows com.sun.mail.smtp.SMTPSendFailedException: 421 4.4.2 Connection timed out (Doc ID 1446847.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Workflow Cartridge - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.
Workflow Notification Mailer
Checked for relevance on 19-OCT-2013


Symptoms

Workflow mailer stops every couple of hours.
After enabling STATEMENT level logging for the Notification Mailer Service, the log file shows the following error:


[Mar 12, 2012 8:49:44 PM GMT-08:00]:1331614184582:-1:-1:servername:10.119.12.38:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1130616622:52928:1331612918709:6:ERROR:[SVC-GSM-WFMLRSVC-706421-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:Problem encountered when sending to {[["email address of the recipient]]} -> com.sun.mail.smtp.SMTPSendFailedException: 421 4.4.2 Connection timed out

Changes

none

Cause

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