My Oracle Support Banner

Unable to create credit card via Sales Order Form or Customer Standard form (Doc ID 1446906.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.
*** Checked for relevance 10-OCT-2013 ***


When trying to add a new credit card via Sales Order Form get the following error:

Unable to set up a Credit Card Bank Account for the Customer. Credit Card information on the Order is not valid.

If an attempt is made to add the same credit card for the same customer through the Customer standard form, see the following error:


Have verified that the credit card number is correct. Due to this issue a credit card cannot be added to a customer.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.