Debrief Material Error: 'You must enter an Oracle Installed Base item instance for this charge line' Submitting Charges For An IB Trackable Part (Doc ID 1447865.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On version 12.1.3, when attempting to submit the debrief charges, the following error occurs:

You must enter an Oracle Installed Base item instance for this charge line. The item instance is either missing or the one you entered does not exist in Oracle Installed Base.

 

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Create service request and task.
2. Assign task and debrief.
3. Submit debrief to charges.

Cause

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