Customer Form Search Performance Issue

(Doc ID 1447953.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Performance issue with AR customer search form when searched using customer name. It is taking around 35 seconds to retrieve the data, even when searched with complete name.

 
Responsibility:  Receivables Manager
Navigation: Customers > Standard
  1. Search for any customer using name
  2. Form takes around 35 seconds to return the customer details

Cause

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