Service Request Print Friendly Format Showing Unrelated Notes Causing Discrepancy Between Log And Notes and Print Friendly Format Entries
(Doc ID 1448037.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Service Request Print Friendly Format is showing Notes related to different SRs.
Only print applicable notes
Steps to Reproduce
1. Go to (R) Service (N) Find or Create Service Requests
- Query SR
2. Go to Log and Notes and click on Print Friendly Format
- will see Notes that are not related to the current service request.
What is working
- The Log and Notes window shows the correct information
- Issue occurs only for those SR Task Notes that share Oracle IDs across objects.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document