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Service Request Print Friendly Format Showing Unrelated Notes Causing Discrepancy Between Log And Notes and Print Friendly Format Entries (Doc ID 1448037.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Actual Behavior 

Service Request Print Friendly Format is showing Notes related to different SRs.

Expected Behavior

Only print applicable notes

Steps to Reproduce

1. Go to (R) Service (N) Find or Create Service Requests
   - Query SR

2. Go to Log and Notes and click on  Print Friendly Format
   - will see Notes that are not related to the current service request.

What is working

- The Log and Notes window shows the correct information
- Issue occurs only for those SR Task Notes that share Oracle IDs across objects.

Changes

Upgrade to E-Business Suite R12.1.3
Patch 10422288:R12.CS.B (to fix erroneous notes being DISPLAYED on the SR Log and Notes CANVAS) successfully fixed issue in the form (see Doc ID 1284227.1)

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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