Service Request Print Friendly Format Showing Unrelated Notes Causing Discrepancy Between Log And Notes and Print Friendly Format Entries (Doc ID 1448037.1)

Last updated on OCTOBER 15, 2015

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
TaskNotesVO.xml


Symptoms

ACTUAL BEHAVIOR  
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Service Request Print Friendly Format is showing Notes related to different SRs.

EXPECTED BEHAVIOR
-----------------------
Only print applicable notes

STEPS
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1. Go to (R) Service (N) Find or Create Service Requests
 - Query SR
2. Go to Log and Notes and click on  Print Friendly Format
- will see Notes that are not related to the current service request.

WHAT IS WORKING
---------------
- The Log and Notes window shows the correct information
- Issue occurs only for those SR Task Notes that share Oracle IDs across objects.

Changes

Upgrade to E-Business Suite R12.1.3
Patch 10422288:R12.CS.B (to fix erroneous notes being DISPLAYED on the SR Log and Notes CANVAS) successfully fixed issue in the form (see Doc ID 1284227.1)

Cause

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