New iStore User Unable to Login. IBE Resp is Missing in fnd_user_resp_groups view. (Doc ID 1448372.1)

Last updated on NOVEMBER 21, 2016

Applies to:

Oracle iStore - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

In PROD 12.0.6, newly registered user was unable to login.

After login to iStore, user was redirected to a page with "Application Error"
the following error occurs.

ERROR
-----------------------
Application Error.

Page source shows:

Message: oracle.classloader.util.AnnotatedClassNotFoundException:

Missing class: _ibeCCtdMenu

Dependent class: oracle.jsp.runtimev2.JspPageInfo
Loader: oc4j:10.1.3
Code-Source: /pclo1i/product/1013/j2ee/home/lib/ojsp.jar
Configuration: <code-source> in META-INF/boot.xml in /pclo1i/product/1013/j2ee/home/oc4j.jar

This load was initiated at oacore.web.html.jsp6245891:0.0.0 using the loadClass() method.

The missing class is not available from any code-source or loader in the system.

Stack:
javax.servlet.ServletException: oracle.classloader.util.AnnotatedClassNotFoundException:

Missing class: _ibeCCtdMenu

Dependent class: oracle.jsp.runtimev2.JspPageInfo
Loader: oc4j:10.1.3
Code-Source: /pclo1i/product/1013/j2ee/home/lib/ojsp.jar
Configuration: <code-source> in META-INF/boot.xml in /pclo1i/product/1013/j2ee/home/oc4j.jar

This load was initiated at oacore.web.html.jsp6245891:0.0.0 using the loadClass() method.

The missing class is not available from any code-source or loader in the system.
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:387)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_include(ServletRequestDispatcher.java:153)
at com.evermind.server.http.ServletRequestDispatcher.access$000(ServletRequestDispatcher.java:42)
at com.evermind.server.http.ServletRequestDispatcher$1.oc4jRun(ServletRequestDispatcher.java:90)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
at com.evermind.server.http.ServletRequestDispatcher.include(ServletRequestDispatcher.java:95)
at com.evermind.server.http.EvermindPageContext.include(EvermindPageContext.java:383)
at _ibeCCtdMinisites._jspService(_ibeCCtdMinisites.java:1721)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
at _ibeCZzdMinisites._jspService(_ibeCZzdMinisites.java:1141)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.ibe.util.IBEReleaseResFilter.doFilter(IBEReleaseResFilter.java:43)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:17)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:595)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Accessing iStore Home Page redirects to Login page
2. Login as a newly created Business user
3. Application Error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Some dealers are unable to enter orders.

Cause

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