So Header Is Closed But A Line Is In 'Shipped' Status (Doc ID 1448491.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


On : 11.5.10.2 version, Transaction Fulfillment

ACTUAL BEHAVIOR
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Find that there is a sales order line that is stuck in Shipped status, but the order header is closed.

EXPECTED BEHAVIOR
-----------------------
The header should not be able to close until all lines are closed.

STEPS
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The issue can not be reproduced at will.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close the line.

Cause

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