My Oracle Support Banner

Work Requests Are Allowed To Be Created For Non Maintainable Assets. (Doc ID 1448615.1)

Last updated on APRIL 12, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, WR

ACTUAL BEHAVIOR
--------------------------------

Using Maintenance Super User> Assets Tab> Create Work Requests - The system is allowing work requests to be created for assets with the 'Maintainable' flag = 'No'

EXPECTED BEHAVIOR
-------------------------------------
The issue is still occurring even after patch 12708510:R12.EAM.B was applied. This patch was applied specifically for this issue. Work Requests should not be allowed to be created for assets with the 'Maintainable' flag set to 'No' because no work can be carried out on these assets.

WHAT IS WORKING
--------------------------------
The functionality is working correctly when using the Work Requests tab>Create Work requests button from the same responsibility. The issue is only when using the create work requests option from the assets page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Maintenance Super User Responsibility > Go to assets Tab
2. Query an asset number. Then click Go.
3. The asset is retrieved. Click on the asset number hyperlink to display the asset details.
4. The asset details are displayed. It can be seen that the 'Maintainable' flag is set to 'No'.
5. From the drop down menu on the assets page, select 'Create Work Request'.
6. Enter the details for the work request and click 'save'.
7. The work request is created - this is incorrect behavior. Work Requests should not be allowed for assets which have the 'Maintainable' flag set to 'No'.
8, Then go to 'Work Requests' tab > Create Work Request and create a work request for the same asset. This time - an error is correctly shown (Error - Asset Number - 'select a valid value'). No work request is created. Therefore, the issue is only seen from the assets tab.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.