Credit Check Does Not Hold Booked Sales Order When New Line Is Added

(Doc ID 1448774.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 25-Oct-2013***


On : 12.0.6 version, Transaction Payment

OM Credit Check does not hold booked sales order when new line is added. The credit check functionality does not put in hold an order line when a new line overcomes the customer credit limit is added to a booked sales order.

Expect the new line be put on credit check hold when the amount exceed limit.

The issue can be reproduced at will with the following steps:
1. Customer credit check at line level. Use pre-calculated exposure: 130000 eur
2. Current exposure is: 22.288,30 eur
3. Created order 20120000101 with 1 line, line amount: 144,29 eur
4. Order is booked without credit check hold.
5. Run Initialize Credit Summaries Table. New exposure is: 22.433,29 eur
6. Add a new order line price = 2155490,9
7. Save. See message Credit Check Hold is NOT applied on the second line.

The issue has the following business impact:
Due to this issue, users cannot get credit check work.


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