Credit Check Does Not Hold Booked Sales Order When New Line Is Added
(Doc ID 1448774.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Order Management - Version 12.0.6 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
OM Credit Check does not put a HOLD on booked sales order when new line is added. The credit check functionality does not put a HOLD on a sales order line when a new line (which overcomes the customer credit limit) is added to an existing Booked sales order.
EXPECTED BEHAVIOR
Expect the new line be put on credit check hold when the amount exceed limit.
STEPS
Using Order Management Responsibility
1. Customer credit check at line level. Use pre-calculated exposure: 130000 eur
2. Current exposure is: 22.288,30 eur
3. Created order 9999999 with 1 line, line amount: 144,52 eur
4. Order is booked without credit check hold.
5. Run Initialize Credit Summaries Table. New exposure is: 22.433,29 eur
6. Add a new order line price = 2155490,9
7. Save. See message Credit Check Hold is NOT applied on the second line.
Cause
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In this Document
Symptoms |
Cause |
Solution |