ORA-21710: argument is expecting a valid memory address of an object in Package CS_WF_EVENT_PKG Procedure Error in the Service Request Form. (Doc ID 1448882.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Jan-2014***

Symptoms


When attempting to create Service Requests the following error appears:

Error
ORA-21710: argument is expecting a valid memory address of an object in Package CS_WF_EVENT_PKG Procedure Raise_ServiceRequest_Event.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create Service Request form
2. Error appears


Changes

Upgrade to database version 11.2.0.1

Cause

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