ORA-21710: argument is expecting a valid memory address of an object in Package CS_WF_EVENT_PKG Procedure Error in the Service Request Form.
(Doc ID 1448882.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to create Service Requests the following error appears:
ORA-21710: argument is expecting a valid memory address of an object in Package CS_WF_EVENT_PKG Procedure Raise_ServiceRequest_Event.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create Service Request form
2. Error appears
Upgrade to database version 22.214.171.124
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