Work Order Completion failing with APP-FND-01934: ORA-20001: Approval engine for the transaction type oracle.apps.eam.wo.comp.ss has failed with following error: ORA-01403: no data found (Doc ID 1449203.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.0.6 and later
Information in this document applies to any platform.
*** Checked for relevance on 03-Oct-2013 ***

Symptoms


On :  12.0.6 version, when attempting  to perform Work order (WO) Completion using Maintenance Super User responsibility, the following error occurs.

ERROR
-----------------------
oracle.apps.fnd.framework.OAException:
oracle.apps.edr.framework.EresException: ORA-20002: 3825: Error '-20001 -
ORA-20001: APP-FND-01934: ORA-20001: Approval engine for the
transaction type oracle.apps.eam.wo.comp.ss has failed with following
error: ORA-01403: no data found. Change the approval setup and retry. in
Package EDR_PSIG_RULE Procedure PSIG_RULE' encountered during execution
of Rule function 'EDR_PSIG_RULE.PSIG_RULE' for event
'oracle.apps.eam.wo.comp.ss' with key '11'.
ORA-06512: at "APPS.WF_EVENT", line 2970
ORA-06512: at "APPS.FND_WF_EVENT", line 126
ORA-06512: at "APPS.EDR_ERES_EVENT_PVT", line 1074
ORA-06512: at "APPS.EDR_UTILITIES", line 582
ORA-06512: at line 2


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create work order.
2. Enter operation and material
3. Issue material to work order
4. Complete Operations
5. Complete Work Order > Error occurs while completing work order.

Cause

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