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Contracts Create Credits On Terminations When There Should Not Be A Credit (Doc ID 1449707.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Service Contracts - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms


On : 12.1.1 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
---------------
Contracts create credits on terminations when there should not be a credit .
Subline is not billed for the particular period. When terminated on the prior month, there should not be any credit amounts. But when sublines are terminated credit amount is created.

EXPECTED BEHAVIOR
-----------------------
Expect to see the system calculate Credit amounts properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Bill the contract for a particular period.
2)Terminate the subline for the next month for which its not billed.
3)The credit amount is generated incorrectly

The expectation is there should not be any credit amount.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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