What Values are Available for Service Request Owner in Service Request Form With Security On? (Doc ID 1450773.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Goal

Service Request Owner LOV does not displaying all expected values in the Service Request form (CSXSRISR) when security is turned on.  If Security is disabled all group members are displayed. Why?

Solution

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