Transactions Workbench Issue: Creating a Credit Memo Appears to Work and Says: APP-AR-11641: The balance amount of the transaction has been credited, but then Saving Raises Error: ERROR: An unexpected error has occurred.
Last updated on MAY 31, 2018
Applies to:Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.
Credit Memo creation appears to progress normally when applying Credit Balance, acknowledgment message is received:
APP-AR-11641: The balance amount of the transaction has been credited. Please save your changes and complete the credit memo
But when you proceed to save, the following error is raised:
ERROR: An unexpected error has occurred. Please contact your system administrator.
FND Debug log shows :
ZX.PLSQL.ZX_API_PUB.CALCULATE_TAX Data is expected to be in eBTax Repository for this call
ar.plsql.arp_etax_services_pkg.record_tax_accounts return status service = U
ar.resource.ARP_ETAX_SERVICES_PKG.Calculate_tax An unexpected error has occurred. Please contact your system administrator.
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