Resource Suggestion Not Validated When Using Scheduling Advice From SR form
(Doc ID 1451095.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Symptoms
On 12.1.3 - Task Scheduling & Assignment
ACTUAL BEHAVIOR
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When attempting to manually schedule a resource from the CSXSRISR.fmb form, the scheduling advice window is not recognizing the resource in the resource suggestion field.
STEPS
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1. In Create Service Request form.
2. Create a Task
3. Use Scheduler form to schedule the task
=> The form is not recognizing the suggested resource or the desired resource.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |