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Resource Suggestion Not Validated When Using Scheduling Advice From SR form (Doc ID 1451095.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.3 - Task Scheduling & Assignment

ACTUAL BEHAVIOR
---------------
When attempting to manually schedule a resource from the CSXSRISR.fmb form, the scheduling advice window is not recognizing the resource in the resource suggestion field.

STEPS
-----------------------

1. In Create Service Request form.
2. Create a Task
3. Use Scheduler form to schedule the task
=> The form is not recognizing the suggested resource or the desired resource.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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