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Performance Issue in Service Contract Renewal Program (Doc ID 1451176.1)

Last updated on JULY 11, 2021

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On Applications 11.5.10.2 : When attempting to renew contract from Renew Contracts form via concurrent program, the renewal program is taking around 2 hours to complete.

Expected Behaviour

The program should complete in 20 to 30 minutes

Steps

The issue can be reproduced at will with the following steps.

1. Service Contracts Manager(Resp) -> Launch Contracts

2. Search for the contract

3. Select the contract, right click and select Renew

4. Renew Contracts form opens. Enter details and check Submit Request

5. Click on Renew.

6. The concurrent program, Renew a single Contract, is taking long time (about 3 or 4 hours and some times 7 hours) to complete

Business Impact

The issue has the following business impact: Renewal is taking long time and hence degrading the system performance.

Cause

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In this Document
Symptoms
Cause
Solution
References


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