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Cannot Close Preventive Maintenance Service Request Before The Reported Date (Doc ID 1451315.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

 11.5.10.2 version, Preventive Maintenance

  When attempting to Close Service request which is created from Preventive Maintenance Generate Service Requests and Tasks, the following error occurs:

  ERROR
  -----------------------
  Cannot close service request before report date.

  STEPS
  -----------------------
  1 Create SR using "Preventive Maintenance Generate Service Requests and Tasks"
  2 Reported date is populating as future date.
  3 But technician complete the job earlier and trying to close SR
  4 Error received, cannot close SR before reported date

Note : Reported date is coming from request_date in PM concurrent program. And  Created On date is coming from sysdate

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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