Cannot Close Preventive Maintenance Service Request Before The Reported Date
(Doc ID 1451315.1)
Last updated on SEPTEMBER 02, 2020
Applies to:Oracle Field Service - Version 18.104.22.168 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
126.96.36.199 version, Preventive Maintenance
When attempting to Close Service request which is created from Preventive Maintenance Generate Service Requests and Tasks, the following error occurs:
Cannot close service request before report date.
1 Create SR using "Preventive Maintenance Generate Service Requests and Tasks"
2 Reported date is populating as future date.
3 But technician complete the job earlier and trying to close SR
4 Error received, cannot close SR before reported date
Note : Reported date is coming from request_date in PM concurrent program. And Created On date is coming from sysdate
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