My Oracle Support Banner

Account Balance in Account Summary is Not Tallying with Statement due to Negative Amounts Not Computed in Statements (Doc ID 1451921.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle iReceivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

 Account Balance Shown Amount XXX
Statement downloads shown with same Currency shows YYY
It excluded the Open Payments and Unapplied Credit Memos
Due to this Account Balance Does Match the Account Summary Details Page

 All Open Payment and Credit memo appear in the Statement, but appear as amount with negative sign suffixed
For e.g., amount appear as 55,555.55-

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.