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The Task Notes Form Hides Behind The Service Request Form Immediately After Being Displayed (Doc ID 1452004.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.2/12.1.3:

On the Service Request form:

When changing the severity for a service request and click on Task Notes button without saving the SR, the Task Notes form gets displayed for a while and immediately hides behind the SR form.

Steps to Reproduce

1. Open an SR which has a task
2. Change anything on the SR like Severity from 2 Urgent to 3 Not Urgent (don’t save)
3. After the changes don’t save the SR
4. Click on Task Notes within the Task tab

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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