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TeleService: Error APP-FND-00864: FDFBKF While Selecting Item From LOV (Doc ID 1452286.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

When selecting an Item from the LOV on the Service Request form, there is an error.
Users are unable to create Service Requests.

WORKAROUND

None.

ERRORS

APP-FND-00684: Flexfield routine FDFRKS cannot find flexfield definition for application 401 , and code .

APP-FND-00864: FDFBKF: Cannot find flexfield data

APP-FND-00730: This flexfield has an invalid value set. It may use a special value set that uses en Edit event user exit, and the user exit has failed.

STEPS

(R) Service or (R) Field Service Dispatcher
(N) Service Requests > Create Service Request

 - Enter the Request Type, Severity and Status
 - While entering Product details (Item LOV), the above errors populate.

Changes

None.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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