My Oracle Support Banner

Contact Number Is Incorrect In Results Region Of Find SR Window If Contact Type Is Customer (Doc ID 1452751.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On release 12.1.2:

The Contact Number for a service request as displayed in the Find Service Request form results grid,
is different from the Contact Number on the Request Form after opening the SR.

Steps to Reproduce

- Query a service request in the Find Service Request form
- Make note of Contact Number
- Open the service request
- Make note of Contact Number field.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.