Contact Number Is Incorrect In Results Region Of Find SR Window If Contact Type Is Customer
(Doc ID 1452751.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
On release 12.1.2:
The Contact Number for a service request as displayed in the Find Service Request form results grid,
is different from the Contact Number on the Request Form after opening the SR.
Steps to Reproduce
- Query a service request in the Find Service Request form
- Make note of Contact Number
- Open the service request
- Make note of Contact Number field.
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In this Document