Executing Configurator from Order Management after Publishing to the Target Instance Fails on the First 2 Attempts; Only Working on the 3rd Attempt (Doc ID 1452854.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Configurator - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Configurator Build 12.1.3.31.5,

When attempting to launch Configurator from Order Management (OM) after publishing to the Target Instance, Configurator is failing to launch on the first 2 attempts but comes up fine on the 3rd attempt.
The following exception is seen in the CZ FND DEBUG log file:

ERROR
-----------------------
Caught an fatal exception in ConfigThread: oracle.apps.cz.runtime.FatalException: oracle.apps.cz.dio.NullDbValueException


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User Responsibility
2. Create Sales Order
3. Add the model in question
4. Attempt to launch the model.

Cause

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