Vacation Rule Delegate Response Is Not Working for Work Order Approval

(Doc ID 1453262.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 01-Oct-2013***

Symptoms

On : 12.1.3 version, Work Execution
  
  Can't delegate Work Order approval notifications.
  The work order release approval work flow do not complete while delegating the work order approval notifications using the vacation rules.
  
  Expect the work flow to complete and work order to be realesed post approval of notifications.
  
  The issue can be reproduced at will with the following steps:
  1. Create a vacation rule delegating the notification approval to other user
  2. Create a new work order and release it
  3. the notification flows to the delegated user
  4. Approve the notification
  5. Query the work order observe that it is still in release pending status.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms