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iSupport: Attachments Visibility In Notes Section (Doc ID 1454156.1)

Last updated on AUGUST 22, 2021

Applies to:

Oracle iSupport - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

An attachment in Service Request with Internal category function is getting displayed in iSupport Notes section.
This causes inconvenience as you may not want certain documents to be visible to external clients.


EXPECTED BEHAVIOR
-----------------------
It should govern with Attachment functionality of standard iSupport.

STEPS
-----------------------
(R) iSupport Business User
- Check any SR.

Cause

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In this Document
Symptoms
Cause
Solution
References


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