SLA Responded On And Resolved On Are Not Updated Correctly
(Doc ID 1454216.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 18.104.22.168 and later
Information in this document applies to any platform.
When updating a SR Status to one that does not have the respond_flag = Y, if a status that does have the respond_flag = Y was set, the field is not set to Null.
Expect the field to be cleared when the status changes from one with the respond_flag = Y to respond_flag = N.
Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create SR, put severity, status is Open
2. Changing status from Open to Assigned (Assigned status respond_flag = Y), Resonded On is updated
3. DO NOT SAVE!
4. Change status from Assigned to Waiting (Waiting status responded_flag= N), Responded On still has a value from step #2. It should have been blank.
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