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Set-up required, for Agents to work with Email Center through the Universal Work Queue (UWQ) forms product (Doc ID 1454427.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Email Center - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 03-Oct-2013***

Goal

This document explains the set-up required, for Agents to work with Email Center through the Universal Work Queue (UWQ) forms product.

As well as detailing the set-up required, example screen shots are shown of the set-up and of using the UWQ/Email Center Functionality.

Solution

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In this Document
Goal
Solution
 Pre Requisites
 Viewing Emails in Agent Inbox and Queue from Email Center
 Profile Options
 UWQ Testing
 TroubleShooting
References

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