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Set-up Required, For Agents To Work With Email Center Through The Universal Work Queue (UWQ) Forms Product (Doc ID 1454427.1)

Last updated on AUGUST 28, 2021

Applies to:

Oracle Email Center - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.


This document explains the set-up required, for Agents to work with Email Center through the Universal Work Queue (UWQ) forms product.

As well as detailing the set-up required, example screen shots are shown of the set-up and of using the UWQ/Email Center Functionality.


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In this Document
 Pre Requisites
 Viewing Emails in Agent Inbox and Queue from Email Center
 Profile Options
 UWQ Testing

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