Set-up Required, For Agents To Work With Email Center Through The Universal Work Queue (UWQ) Forms Product
(Doc ID 1454427.1)
Last updated on AUGUST 28, 2021
Applies to:
Oracle Email Center - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Goal
This document explains the set-up required, for Agents to work with Email Center through the Universal Work Queue (UWQ) forms product.
As well as detailing the set-up required, example screen shots are shown of the set-up and of using the UWQ/Email Center Functionality.
Solution
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In this Document
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