Explanation of why certain Inbound Emails are not creating records in IEM_RT_INTERACTIONS

(Doc ID 1454473.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.


Certain inbound emails do not create records in iem_rt_interactions.

Please explain why this is the case?


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