Collectors are not assigned for Territories if '%' is used in between condition for the Customer Name Range Matching attribute. (Doc ID 1455134.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Territory Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 15-Jan-2014***

Symptoms

The aim is to assign collectors based on the customer name > for example:

Collector 1  - all customer with name starting with A-M, 

Collector 2, get L-Z


Two Collections Territories are created,  the matching attribute used is 'Customer Name Range'

Territory 1 has  Matching Attribute   Customer Name Range  Between 'A%' and 'M%'

Territory 2 has  Matching Attribute   Customer Name Range  Between 'L%' and 'Z%'


Collectors are not assigned after running:

1.   Synchronize Territory Assignment Rules (STAR) Program

2.   IEX Territory Assignment

 

Refer to <Note: 471005.1> for Steps on Creating a Simple Territory In Release 1.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms