External Learning Functionality is not working with approval (Internal Learner wants to have External Training) (Doc ID 1455266.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Learning Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Enrollment Admin

ACTUAL BEHAVIOR
---------------
Login as Learner Manager
Create External Learning / Submit it
External Learning is submitted, but no notification sent to approver, also its not saved on the database

EXPECTED BEHAVIOR
-----------------------
Expect the Notification sent to approver.

STEPS
-----------------------
The The issue can be reproduced at will in the customer instance with the following steps:
1.Learner Manager create External Learning : Test for Oracle SR; Completion Date 31-5-2010
2.Submit
3.Responsibility Manager SS
4.All Action Awaiting your Attention
5.Update -> External Learning Effective Date Option (Notice that the effective date 10-5-2010)
6.Continue -> nothing happens
7.Then click Back -> Notice the effective date changed to (As of Approval Date)
8.Click on Update Again
9.Warning message : Unsaved changes exist. Do you want to recover these changes , or revert to the previously saved state ?
10.Then Click on Continue (Nothing Happens)
11.Then click Back
12.Click Revert Nothing Happens

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms