Advanced Collections Allows User To Dispute An Amount Higher Than The Line Total
Last updated on MARCH 15, 2016
Applies to:Oracle Advanced Collections - Version 184.108.40.206 and later
Information in this document applies to any platform.
Users are able to dispute 1 line, multiple times, for an amount higher than the line total.
In Advanced Collections, users are able to dispute 1 invoice line, multiple times, for an amount higher than the line total.
The system should not allow the invoice line to be disputed for an amount greater than the line amount.
- Line 1 = $100
- Line 2 = $200
A dispute can be submitted, for 'Specific Invoice Lines' for the following, all for Line 1:
Dispute1 = 50
Dispute2 = 60
Dispute3 = 70
-- so Line 1 is dispute for $180 when the line amount is only $100. This causes problems in the credit memo workflow.
If a dispute is submitted for 101.00 on Line 1, it correctly errors with 'cannot submit more than the line amount'.
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