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When Updating Existing Contact On SRs The Contact Is Updated Incorrectly (Doc ID 1455626.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


When trying to update the Contact First Name to a Null Value, the original name remains and can't be updated.
Expect to be able to set the First Name field to a Null value.

Steps To Reproduce

1. Create an SR with a Contact
2. In the Contact Addresses Tab use the edit icon to edit the Contact First Name to Null. Save the record.
3. Re-query the SR and the Contact first name has the same value as it had before saving to Null.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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