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Issues when resource of type "Other" in HTML Quoting (Doc ID 1455939.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Quoting - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, HTML User Interface

ACTUAL BEHAVIOR
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The quoting module does not work properly with resources of type "Other" in HTML Quoting , there are 4 different scenarios that can occur :

1. the user is unable to find a resource of type "Other" to add it as the primary sales person on the quote

2. when adding a person of type "Other" to the sales team and saving the quote, the name of the person appears blank in the UI.

3. when adding a person of type "Other" to the sales credits and saving the quote, the name of the person appears blank in the UI.

4. when adding a person of type "Other" to the sales credits ,saving the quote and placing the quote to order,  the name of the person appears blank in the UI.


EXPECTED BEHAVIOR
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Expect to be able to use resources of type "Other" without any issues in HTML Quoting.

Cause

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In this Document
Symptoms
Cause
Solution
References


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