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Source Transaction Information From Debrief Points To INSTANCE_ID Rather Than INCIDENT_ID (Doc ID 1456109.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version to [Release 11.5]
Information in this document applies to any platform.
Form: CSFFEDBF - Debrief


Currently the counter capture log shows 'CP' (Customer Product) / instance_id as the source transaction data when the counter reading was entered in the debrief form.
How to change that reference to 'FS' with a reference to the incident_id - to be in line with counter readings that come from MFS Laptop or are entered directly from the Service Request (SR) form?


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