Source Transaction Information From Debrief Points To INSTANCE_ID Rather Than INCIDENT_ID
(Doc ID 1456109.1)
Last updated on JULY 14, 2020
Applies to:Oracle Field Service - Version 188.8.131.52 to 184.108.40.206 [Release 11.5]
Information in this document applies to any platform.
Form: CSFFEDBF - Debrief
Currently the counter capture log shows 'CP' (Customer Product) / instance_id as the source transaction data when the counter reading was entered in the debrief form.
How to change that reference to 'FS' with a reference to the incident_id - to be in line with counter readings that come from MFS Laptop or are entered directly from the Service Request (SR) form?
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