Source Transaction Information From Debrief Points To INSTANCE_ID Rather Than INCIDENT_ID
(Doc ID 1456109.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Field Service - Version 22.214.171.124 to 126.96.36.199 [Release 11.5]
Information in this document applies to any platform.
Form: CSFFEDBF - Debrief
Currently the counter capture log shows 'CP' (Customer Product) / instance_id as the source transaction data when the counter reading was entered in the debrief form.
How to change that reference to 'FS' with a reference to the incident_id - to be in line with counter readings that come from MFS Laptop or are entered directly from the Service Request (SR) form?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document