My Oracle Support Banner

Unable To Update Service Request (Doc ID 1456263.1)

Last updated on SEPTEMBER 14, 2023

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.

Goal

Unable to update Service Requests using the CS_SERVICEREQUEST_PUB.UPDATE_SERVICEREQUEST API.


The following error appears instead:
11-APR-2012 07:39:28 IN update SR status
11-APR-2012 07:39:28 p_sr_status - 112
11-APR-2012 07:39:28 l_ovn - 9
11-APR-2012 07:39:28 Entering in cs_servicerequest_pub.update_status
11-APR-2012 07:39:28 API of update_status - E
11-APR-2012 07:39:28 p_ret_status of update_status - E
11-APR-2012 07:39:28 SR STATUS trying to change to EFROM112
11-APR-2012 07:39:28 Error Message from API isCS*****************************************************
...


Why is that?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.