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Unable To Update Service Request (Doc ID 1456263.1)

Last updated on SEPTEMBER 14, 2023

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.


Unable to update Service Requests using the CS_SERVICEREQUEST_PUB.UPDATE_SERVICEREQUEST API.

The following error appears instead:
11-APR-2012 07:39:28 IN update SR status
11-APR-2012 07:39:28 p_sr_status - 112
11-APR-2012 07:39:28 l_ovn - 9
11-APR-2012 07:39:28 Entering in cs_servicerequest_pub.update_status
11-APR-2012 07:39:28 API of update_status - E
11-APR-2012 07:39:28 p_ret_status of update_status - E
11-APR-2012 07:39:28 SR STATUS trying to change to EFROM112
11-APR-2012 07:39:28 Error Message from API isCS*****************************************************

Why is that?


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