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Unable To Update Service Request (Doc ID 1456263.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 16-Jan-2014***

Goal

Unable to update Service Requests using the CS_SERVICEREQUEST_PUB.UPDATE_SERVICEREQUEST API.


The following error appears instead:
11-APR-2012 07:39:28 IN update SR status
11-APR-2012 07:39:28 p_sr_status - 112
11-APR-2012 07:39:28 l_ovn - 9
11-APR-2012 07:39:28 Entering in cs_servicerequest_pub.update_status
11-APR-2012 07:39:28 API of update_status - E
11-APR-2012 07:39:28 p_ret_status of update_status - E
11-APR-2012 07:39:28 SR STATUS trying to change to EFROM112
11-APR-2012 07:39:28 Error Message from API isCS*****************************************************
...


Why is that?
 

Solution

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In this Document
Goal
Solution


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