How to Set Up Service Contracts Approval Using Oracle Approvals Management in R12 (Doc ID 1456324.1)

Last updated on APRIL 13, 2023

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

In R12 the Service Contracts approval process requires Oracle Approvals Management (AME) to be set up. If the required setup is not done, then the approval notification will not be sent and the contract will be stuck in 'Pending Internal Approval' negotiation status. An error notification may be sent with the error below:

   Details: A valid approver was not found for the contract
     Please check AME setup.

     ORA-20102: No rules are applicable to this transaction. At least one rule must apply to this transaction when the value of the attribute AT_LEAST_ONE_RULE_MUST_APPLY is true. in Package OKS_WF_K_APPROVE Procedure select_next.

This note explains how to do the AME setup to define the approval rule for service contracts approval.

Note: for Repository Contracts approval setup see Doc ID 980703.1: How to Define Approval Rules for Repository Contracts

Solution

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In this Document

Goal

Solution

Part A - check the AME responsibilities and grants

Part B - set up the Service Contracts Internal Approval transaction type

References

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How to Set Up Service Contracts Approval Using Oracle Approvals Management in R12 (Doc ID 1456324.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!