Last updated on MARCH 08, 2017
Applies to:Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 06-MAR-2014
In R12 the Service Contracts approval process requires Oracle Approvals Management (AME) to be set up. If the required setup is not done, then the approval notification will not be sent and the contract will be stuck in 'Pending Internal Approval' negotiation status. An error notification may be sent with the error below:
Details: A valid approver was not found for the contract
Please check AME setup.
ORA-20102: No rules are applicable to this transaction. At least one rule must apply to this transaction when the value of the attribute AT_LEAST_ONE_RULE_MUST_APPLY is true. in Package OKS_WF_K_APPROVE Procedure select_next.
This note explains how to do the AME setup to define the approval rule for service contracts approval.
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