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Dispatch Center Error: "APP-JTF-210604: Program error" When Searching Tasks (Doc ID 1456335.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Dispatch Center: When attempting to find a task using "Find" in the Dispatch center the following errors are returned.

APP-JTF-210604: Program error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid_populate

grid <TASK_GRID.TASK_BEAN>
datasource: <CSF_DC_TASK_GRID>

The following inforamtion is available
<null>
The error is most likely in the form or the meta-data definition. Please check the following alert for the error code.


STEPS
-----------------------
1. Login to Oracle Apps
2. R) Field Service Manager -> Dispatch Center -> Click Find tasks -> Click the Search button.

The above mentioned error message is displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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