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Poor Performance With Item Instance List Of Values On Item Instance Tab In Charges (Doc ID 1456697.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On 12.1.3:

Performance issue with the Instance Number LOV on the Charges tab.

Steps to Reproduce

- Create a new charge line for a service request.
- In the Action tab choose a Service Activity and an Item.

- On the Item Instance tab search an item instance in the Item Instance field, by opening the list of values and searching with '%'.

  this search takes more than 2 minutes.

- Using a part of the instance number, like 10%  improves the performance.





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