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The Find Service Request Form Hangs While Trying To Open It (Doc ID 1456742.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
After the upgrade Oracle apps from 11.5.10.2 to R12.1.3., try to open the Find Service Request form, the session/form hangs and have forcefully close the session.

EXPECTED BEHAVIOR
-----------------------
Expect to open the form normally

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. upgrade Oracle apps from 11.5.10.2 to R12.1.3.
2. try to open the Find Service Request form


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot find any service requests

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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