My Oracle Support Banner

iStore Order Notification Email Not Sent - ORA-20002: 2018: ORA-04061: existing state of package "APPS.IBE_WORKFLOW_PVT" has been invalidated (Doc ID 1457200.1)

Last updated on MAY 10, 2022

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.


Successfully created an Order from IStore, however no email confirmation was received

On analysing the IBEALERT.wft Workflow.(Istore Alert Workflow), it was found that the Workflow has ended in error :-

Error Name = WF_ERROR
Error Message = [WF_ERROR] ERROR_MESSAGE=3835: Error '-20002 - ORA-20002: 2018: Unable to generate the notification XML. Caused by: 2020: Error when getting notification content. Caused by: ORA-04061: existing state of has been invalidated
ORA-04061: existing state of package "APPS.IBE_WORKFLOW_PVT" has been invalidated
ORA-04065: not executed, altered or dropped package "APPS.IBE_WORKFLOW_PVT"
ORA-06508: PL/SQL: could not find program unit being called: "APPS.IBE_WORKFLOW_PVT"

A new Node(function) has been attched to the Process To Map Message Templates process to customize the message. But the workflow is erroring out even without it.

Why is this occurring ?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.