"Invalid payment instrument assignment" During Automatic Receipts For Customers With Multiple Bill To Addresses
(Doc ID 1458832.1)
Last updated on FEBRUARY 01, 2022
Applies to:
Oracle Payments - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to approve an Automatic Receipt batch, the following error occurs:
ERROR
-----------------------
Receipt creation failed.
1.Authorization of credit card transaction failed.
2.INVALID_INSTRUMENT_ASSIGNMENT: Invalid payment instrument assignment.
3.Authorization of credit card transaction failed. 4.
It seems that the problem occurs only for customers with multiple bill to addresses the following error occurs.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Respo: Receivables Superuser
2. Path: Receipts / Batches
3. Batch Type: Automatic / Receipt Class Automatic /w Clear /Remittance / Receipt method Direct Debit
4. Start creation
5. Approve the receipt batch => Errror messages
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |