"Invalid payment instrument assignment" During Automatic Receipts For Customers With Multiple Bill To Addresses (Doc ID 1458832.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Symptoms

When attempting to approve an Automatic Receipt batch, the following error occurs:

ERROR
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Receipt creation failed.
1.Authorization of credit card transaction failed.
2.INVALID_INSTRUMENT_ASSIGNMENT: Invalid payment instrument assignment.
3.Authorization of credit card transaction failed. 4.


It seems that the problem occurs only for customers with multiple bill to addresses the following error occurs.


STEPS
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The issue can be reproduced at will with the following steps:

1. Respo: Receivables Superuser
2. Path: Receipts / Batches
3. Batch Type: Automatic / Receipt Class Automatic /w Clear /Remittance / Receipt method Direct Debit
4. Start creation
5. Approve the receipt batch => Errror messages

Cause

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