"Invalid payment instrument assignment" During Automatic Receipts For Customers With Multiple Bill To Addresses

(Doc ID 1458832.1)

Last updated on JANUARY 16, 2015

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.
Article checked for currency on 15-NOV-2013.

Symptoms


When attempting to approve an Automatic Receipt batch, the following error occurs:

ERROR
-----------------------

Receipt creation failed.
1.Authorization of credit card transaction failed.
2.INVALID_INSTRUMENT_ASSIGNMENT: Invalid payment instrument assignment.
3.Authorization of credit card transaction failed. 4.


It seems that the problem occurs only for customers with multiple bill to addresses the following error occurs.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Respo: Receivables Superuser
2. Path: Receipts / Batches
3. Batch Type: Automatic / Receipt Class Automatic /w Clear /Remittance / Receipt method Direct Debit
4. Start creation
5. Approve the receipt batch => Errror messages

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms