Sales Orders remain in "Booked" status instead Of "Closed" though all the lines are closed.

(Doc ID 1459105.1)

Last updated on MARCH 27, 2018

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 28-Oct-2013***

Symptoms


Find the Orders are stuck at Booked status , though the related lines are either Closed or Cancelled.

EXPECTED BEHAVIOR
-----------------------
Expect the Header to Close when the Lines are closed.

STEPS
-----------------------
The issue is not reproducible at will but has been noticed for some Orders

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms