API Error Occurs When Updating SR With Inactive Customer in Customer Support HTML
(Doc ID 1459839.1)
Last updated on JULY 14, 2020
Applies to:Oracle Customer Support - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Customer Support HTML 12.1.3, Update Service Request
When updating a service request(SR) with an inactive contact in the Customer Support HTML (CS HTML) the below error occurs.
API Error:(CS_ServiceRequest_UTIL.Validate_Customer) :The value <> for parameter p_customer_id is invalid
Steps to Reproduce
(R) Customer Support Specialist
(N) Queued Work Selection
1. Open a existing service request with inactive customer
2. Try to make an update by adding note or changing status.
The error occurs.
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