Cannot Access Entitled Contract/All Contracts Option On Service Request Form After Querying A Closed SR
(Doc ID 1459920.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Service Request Form
After query an existing SR with status Closed (configured to not allow updates on closed SR), when click the New button to create a new SR the "Entitled Contracts" and "All Contracts" radio box in the Subject tab remains disabled and cannot be used.
The Radio buttons for Entitled /All Contracts on the subject tab should be enabled
Steps to Reproduce
1. Query an existing SR that has status Closed (and the status is configured to not allow updates). The SR data is correctly displayed.
2. Click the "New" button and the form is cleared but in the Subject tab the "Entitled Contracts" and "All Contracts" radio box remains disabled and cannot be used.
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In this Document