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Service Request > Tasks tab: Need to Access HTML Debrief Page (Doc ID 1459926.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Created a custom responsibility with a custom menu.

When navigating to Service Request form > Tasks tab and clicking on the "Debrief" button, get the following message:

    "Function not available to this responsibility.
     Change responsibilities or contact your System Administrator".

What is the function that allows access to the HTML Debrief page?


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