How to update Sales Person On Open/Closed Orders. (Doc ID 1460010.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.

Goal

Our business has decided to use the new sales agents for few customers on the orders. Unfortunately, there were some orders already placed on the system with old sales reps and even few of them have been already shipped/invoiced. Now here require few suggestions.

1. Open Orders => call process order API with new sales rep information to update
2. Closed Orders => Is there any way to change the sales order information on closed/shipped orders and invoices.
 

Solution

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