Depot Repair Estimate Userhook Not Being Called When Currency Is Not The Primary Price List. (Doc ID 1460832.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

Depot Repair Estimate Userhook Is Not Being Called When Currency Is Not The Primary Price list.

Pre-requisites:
1. Patch 8551691 for Depot Repair userhook.
2. Set the Profile option Service: Enable Currency Conversion in Charges UI = 'Yes'

Replication Steps:
1. Customer Support > Enter service request charge lines with currency that is not the primary currency on the price list. (in this case, USD is the primary currency. Currency selected on charge lines is EUR)
2. Submit lines to OM.
3. Submit order lines to Depot Repair.
4. Estimate tab shows currency of EUR.
5. Create estimate lines and get the following error: Item is valid on price list.
"IPL: Price was not found on price list <<&Pricelist name>> Price List for this item <<&Item>> and uom <<&UOM>.

Cause

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