Unable To View Emails In Agent Inbox When Configured For Non-English Languages (Doc ID 1461905.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Users are unable to view emails in their Inbox when configured for any language other than English.

The mails can however be viewed from the Inbox when using the Email Center Supervisior responsibility.

Cause

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